Terms And Conditions


  1. Contract of Hire

    All bookings for The Olive Grove and are subject to these conditions which are deemed to have been accepted in full by the hirer and all persons in the party. Bookings can be made by post, email or through the website and would be deemed to be accepted once payment has been received.

  2. Deposit

    A non-refundable deposit of 20% of the total cost is required to secure your booking. Your booking must be made by email, through the website or by telephone (followed by written confirmation) and will be held provisionally for five days or until the full deposit is received , whichever is sooner. If your booking is made six weeks or less before the hire commencement date it must be accompanied by full payment. Should the full payment not be received within five working days then your provisional booking will be released. All payments shall be made by internet bank transfer, electronic bank transfer, or sterling cheque.

  3. Confirmation of Booking

    Your booking is only confirmed on receipt of your deposit and confirmation will be sent to you by either email or post stating the balance cost and due date the final balance is to be paid.

  4. Final Payment

    The balance will be paid a clear six weeks prior to the hire commencement date by internet bank transfer, electronic bank transfer or sterling cheque. If your booking is made six weeks or less before the hire commencement date it will be deemed provisional for five days or until full payment is received, whichever is sooner. If we do not receive the balance by the fifth week prior to your rental commencement date, we shall be entitled to cancel the booking without prejudice.

  5. Form of Payment

    All payments prior to your arrival date shall be paid by either internet bank transfer, electronic bank transfer or a cheque in UK Sterling, unless otherwise agreed. Bank account details will be provided once the booking form has been received. Payments made during the villa hire period shall be paid locally in cash in Euros. Refund of the damage waiver deposit will be refunded to you by either internet bank transfer or cheque in UK Pounds, unless otherwise agreed.

  6. Cancellation by Hirer

    All cancellations of bookings must be made in writing and notified to and received no later than six clear weeks prior to the rental period.  If cancellation is prior to this deadline the deposit only will be forfeited.  If cancellation is less than six clear weeks before departure, the full hire cost is to be paid.

  7. Alterations and Cancellations by Us

    In the unlikely event that a villa becomes unavailable due to unforeseen circumstances, the hirer will be offered alternative accommodation if available or a full refund of monies paid at that time. In the event that no suitable accommodation can be offered then a full refund of monies already paid for the rental will be refunded. Any refund is restricted to the villa hire costs and we are not liable for any cancellation or administration charges for travel arrangements, etc.

  8. Amendment Charges

    In the event you wish to alter details of a fully confirmed booking within the twelve week period, there will be an amendment charge of £25 per change in addition to any increase, if any, in the cost of the revised arrangement. Confirmation of the amendments must be sent in writing or by email.

  9. What is Included

    The villa rental includes the cost of a weekly delivery of bed linen and towels (two bath towels, one hand towels and one pool towel per guest), an end of stay clean, water, electricity, gas, maintenance of swimming pool and garden. Any defects or deficiencies must be reported within 24 hours of your arrival. After this time it will be assumed that everything is in order

  10. What is Not Included

    The rental prices do not include personal, travel and cancellation insurance, travel, transportation, airport transfers, or mid-stay cleaning of the villa.  Satellite TV, DVD players, air conditioning, BBQs, garden furniture, etc. are free items, therefore the availability or function of any such item cannot be guaranteed.  In most cases satellite transmission will only receive a limited number of channels and, unlike the UK, the satellite transmission can be unreliable and channels can be easily lost, particularly during or after bad weather.

  11. Occupancy

    Only persons listed on the booking form may occupy The Olive Grove rental accommodation. The Olive Grove accommodation cannot be re-let or sublet to any other group/party or individual without the written approval of the owners. Under no circumstances may more than the maximum number of persons specified in The Olive Grove description, or booking form, occupy The Olive Grove rental accommodation except by prior written agreement. The Olive Grove rental accommodation owners or their representatives, reserve the right to charge a maximum occupancy charge of 10% of the total rental cost per person/per night for each person above the maximum number specified in The Olive Grove description or on the booking form, or admittance to the The Olive Grove rental accommodation will be refused to the hirer and their party if they are in breach of this condition. Generally we do not accept animals in The Olive Grove rental accommodation. However, there may be certain exceptions, please enquire. In such cases you must obtain written permission from the owners of The Olive Grove rental accommodation.

  12. Hirer’s Responsibility

    The hirer is responsible for taking all reasonable care of the property and its contents. At the end of the hire period, the property and its contents, including all equipment, furniture, utensils, etc must be left clean and tidy which includes the crockery and cutlery cleaned and stored in the appropriate cupboards and ensure that the cooker, oven, fridge and microwave are clean. The hirer shall ensure that no member of the party engages in any activity in or around the villa and swimming pool which may cause damage, offence to the neighbours, pollution to the water or damage to the structure or filtration equipment, this includes unacceptable anti-social behaviour. The hirer shall also ensure that the barbecue is cleaned and that all rubbish is cleared away from the property and placed in the communal dustbins. A cost of £20 will be deducted from your damage deposit should it be necessary for the housekeeping staff to either clean the BBQ or discard any rubbish that has been left after The Olive Grove rental accommodation has been vacated.

  13. Damage to The Olive Grove rental accommodation and its Contents

    Except in the case of normal wear and tear, the hirer will be responsible for making good any damage to The Olive Grove rental accommodation or its contents which has occurred due to negligence, willful damage or irresponsible behaviour on the part of those occupying the villa or their guests. Such damage must be immediately reported to he owners of The Olive Grove rental accommodation or its representative. The cost of the replacement or damage must be paid for by the hirer to the owners of The Olive Grove rental accommodation. A figure of £100 (unless otherwise advised) is held against damage to the property, furnishings, excessive cleaning requirements or unnecessary call-outs, including those outlined in section 12 above. The Damage Deposit is payable upon arrival at  The Olive Grove rental accommodation.

  14. Rights of Access

    The owners of The Olive Grove rental accommodation, their representatives or their sub-contractors have the right of access to the villa at any time with due regard to the convenience of the hirer for the purpose of linen changes, inspection of the property and to carry out any essential or routine repair or maintenance work

  15. Responsibilities

    Neither the owners of The Olive Grove rental accommodation or their representatives can be held responsible for any circumstances beyond their control including, but not limited to, mechanical breakdown, illness, swimming pool maintenance, emptying of swimming pool for necessary maintenance, failure of any public service supply. The hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of The Olive Grove rental accommodation owner’s insurers in respect of the The Olive Grove rental accommodation and its contents which might make the same void or voidable.

  16. Injury and Damage

    The owners of The Olive Grove rental accommodation do not have any responsibility to compensate you for any personal injury, illness, death, loss or damage of whatever nature suffered by you or any member of your party during the booking period or thereafter.

  17. Accuracy of Information

    All reasonable measures have been taken to ensure accuracy of information and photography contained in this website. However, from time to time changes may be made to details like decoration, furniture and fittings which are not immediately reflected in this website.

  18. The Olive Grove rental accommodation Arrival and Departure Times

    The Olive Grove rental accommodation will be available for occupation from 4.00pm local time on the day of arrival and must be vacated by 10.00am on the day of departure, unless otherwise agreed in writing.  A penalty charge of £50 will be deducted from the damage deposit should the The Olive Grove rental accommodation remain occupied after this time.

  19. Complaints

    In the unlikely event that you have a complaint about The Olive Grove rental accommodation or its contents whilst on holiday, it must be reported immediately to the owners of The Olive Grove rental accommodation who will take reasonable steps to resolve the matter. Neither Lemon Tree Villas or their representatives shall have any liability for any complaint submitted after the completion of the hire period.  Subjective opinions are not considered as a complaint, for example complaining that the beds are not comfortable. This may be one person's opinion but not the opinion of someone else.  If a hirer chooses to leave a rental over a subjective issue they must take responsibility for their decision as no refund will be considered in this situation.

  20. Force Majeur

    We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeur’. In these Terms and Conditions of Hire, ‘force majeur’ means any event which the owners of The Olive Grove rental accommodation could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, quarantine, epidemics, weather conditions, government action or other events outside our control.  Please also see paragraph 21. below.

  21. Insurance

    The Olive Grove rental cost does not include any personal insurance cover of any kind. It is recommended that personal accident and medical insurance is taken out. By completing the booking form the hirer acknowledges that it is their responsibility to take out appropriate insurance against any circumstances beyond the control of the owners of The Olive Grove rental that may spoil the hirer's holiday.